At checkout you will be given the option of Standard or Express Delivery.
Standard delivery is £4.95 or £6.95 depending on the size of the item and usually takes 2-5 working days, for Mainland UK only (excluding Highlands).
Express delivery is £5 extra and usually takes 1-2 working days depending on the size of the item and the day of the week (usually signature needed). Please place order before 11am. If you need the item by a certain time please let us know and we will do our best to ensure you receive it on time. Express deliveries do not include Saturdays.
Delivery is free for orders of £75 and over.
If you would like an item sent to UK Highlands and Islands or outside the UK, please contact us for a quote.
On dispatch of your item we will email you with an expected delivery date.
If a parcel arrives damaged, please notify us within 24 hours and we will arrange for collection and replacement if required.
The couriers we use depend on the size of your purchase. For smaller items we use Royal Mail. For larger items we use Parcelforce or another carrier.
As we have no control over parcels once they have been handed over to the couriers, no delivery is guaranteed.
We recycle as much of our packaging as possible, so your order may arrive in pre-used wrapping.
We offer a no quibble money back guarantee.
You may cancel an order at any point until it is dispatched.
If you wish to return an item once it has been received, please inform us and return the item within 14 days of receiving your item.
A refund will be issued when the item is received by us. We will refund the the cost of the item less delivery costs incurred. The cost of the return will be your responsibility unless the item is damaged. Please return it in its original packaging and unused condition.
Sale items are non-returnable.
If you would like information on the best way to return your item please contact us. If you wish to order items which are marked ‘Out of Stock’ please contact us for an estimated date for the product to arrive in stock.
Payments are made through PayPal (with your Paypal account or credit/debit card) a fast, safe and convenient way to shop online. The amount payable for an item is that shown on the website at the time of ordering.
If you have any difficulty using our site please let us know as we want to make shopping at Kosmopolitan a simple and easy experience.
Because all our baskets are handmade from natural materials there may be some variation in size and colour.
All measurements are in centimeters and are approximate.